FAQ

How can I contact you?
BM Global Supply Customer Service Representatives are available 9:00 am – 5:00 pm Monday through Friday, Eastern Time. Our offices are closed for the following holidays: New Year’s Day, Washington’s Birthday (Presidents’ Day), Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day and Christmas Day.

You can reach customer service via Email at the following address: customerservice@bmglobalsupply.com

How do I check on the status of my order?
Most items are available to ship within 24 to 48 hours business days. If an item is temporarily our of stock BM Global Supply Customer Service will notify you by email within two business day from the time of order placement. You will have the option to ship your order with those items that are available or we can hold your entire order until all ordered items are available.

How can I pay for my order?
BM Global Medical Supply accepts Visa, Master Card, Discover and American Express.

When will I receive the supplies I ordered?
Most orders are shipped from 24 to 48 hours business days after payment has been processed. We ship via USPS. You will be provided with a tracking number via email when your order ships.

Do you ship discreetly?
BM Global Supplies ships all orders in a plain packaging with the USPS Mailing Label on the outside only.

The box color is different from that I ordered is this the right product?
Sometimes our manufacturers change their packaging without notifying us. BM Global Supply will make every effort to update our website with the accurate picture and description. If you are not sure if the product you received is the same one you ordered, please send us an Email at: customerservice@bmglobalsupply.com

I ordered the wrong product can I return or exchange it?
At BM Global Supply we strive to provide our customers with excellent customer service. Due to the nature of some products returns may not acceptable. Please see our Shipping and Return Policy for further details.

I need my supplies quickly and I might forget to reorder can you help me?
If you need your supplies urgently, we will overnight your supplies for an additional charge and second day delivery is available for most orders.