Shipping Policy

We determine the most efficient shipping carrier for your order. The carriers that we use are the U.S. Postal Service (USPS). If you are trying to estimate when a package will be delivered, please note that Credit card authorization and verification must be received prior to processing.

Refused Upon Delivery or Deemed Undeliverable 

Any order placed that is refused upon delivery or deemed undeliverable will receive no refund of shipping cost plus a 20% restocking fee upon return to our warehouse to cover our costs of shipping and packaging

PLEASE NOTE: Orders in the State of Florida will be charged 7% sales tax.

Return and Refund Policy

At BM Global Supply, we strive to provide our customers with excellent customer service. Due to the nature of some products, returns may not be accepted. Please see our Shipping and Return Policy for further details. Items that leave the USA are non-returnable.  Warranties may be voided on items that leave the USA.  You must return a copy of the packing slip for the item purchased.

With the exception of non-returnable items, all unopened products purchased at BM Global Supply may be returned within 30 days from the original purchase date. Under most circumstances, return shipping expenses are paid for by the customer.

Return Exceptions:

What Qualifies for a return?

• You must obtain a Return Merchandise Authorization (RMA) to return any item, NO returns of any type will be accepted without an RMA number. Unfortunately, if we receive your return without this authorization number, we cannot issue a refund or store credit to you
• Products are in an unopened,u nuse,d and saleable condition
• Medical kits must be in their original packaging, unopened
• Defective Products
• If you are returning an item that is defective or shipped in error by bmglobalsupply.com, we apologize for your inconvenience. We will reimburse you for the delivery costs and the cost to ship the product back to us. For any other return, you are responsible for the original delivery costs and the return shipping expense.

Products that do not qualify for a Return:

Due to health and hygienic regulations, we cannot accept the following items for return:

• Bathroom safety equipment (such as raised toilet seats, bath/shower transfer benches, grab bars, bathroom wheelchairs, tub bars, bath lifts, commodes, etc.)
• Oxygen tanks, regulators, masks, tubing, etc
• Any item that has been used or may have chemicals and/or body fluids from humans or animals

In addition, we cannot accept

• Opened packages or anything that cannot be resold as New
• Any item has been used, modified, or is not in its original packaging
• Non-Stock, special order, custom, discontinued, or sale items
• All Rx or products requiring a medical license
• Products shipped over 30 days

Restocking Fee:

All products returned may be subject to a 25% restocking fee, so please choose carefully.

Why Restocking Fees? Like almost all online retailers, we are sometimes forced to charge a restocking fee. We ship some items directly from our manufacturers and suppliers. Our company or these companies have to employ personnel to accept returns, inspect them to make sure all conditions are met (all the pieces are there, original packaging, no damage, no wear and tear), repair occasional minor damages caused by return shipping (if not large enough to cause them to refuse the item), replace missing hardware, packaging, and instruction manuals, and put the item back in circulation. The manufacturers charge the retailers a fee for this service, which the retailers, ourselves included, have no choice but to pass on to the customer.

Refunds:

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable. If you receive a refund, the cost of our shipping will be deducted from your refund. Contact us if you have any questions on how to return your item to us: customerservice@bmglobalsupply.com

Lost Item:

If your package is los,t please send Customer Service an email. Each customer is provided with a tracking number for their package via Email when their order is shipped.

Our Customer Service Representatives will check the status of your shipment. If it shows that your package has been received, our customer service representatives will provide you with the following detailed instructions. It is important that you follow these steps if you are asking for a refund for a lost package. Due to an increase in fraud, it is BM Global Supply Corporate Policy not to issue a refund unless the Buyer follows the following instructions. This may be an inconvenience, and we fully understand, but we strive to keep our costs down, and in order to provide quality products at competitive prices, we have put these procedures in place.

1. Contact BM Global Supply Customer Service at: customerservice@bmglobalsupply.com
2. Please contact your post office and initiate a trace on the package. Sometimes the package is simply there, awaiting pickup. Ask to speak with your postmaster, who will check with your carrier.
3. Please, do ask your family and neighbors. Many packages are simply laid aside by a family member and then forgotten. In some cases, your postal carrier will leave the items with a neighbor because s/he doesn’t want to leave them outside.
4. If these measures listed above do not work, file a THEFT/FRAUD/MISDELIVERY/REPORT with the US POSTAL INSPECTOR here.
5. Send BM Global Supply Customer Service a copy of the US Postal Inspector’s resolution of their investigation. We will review their findings and process for a replacement or a refund.
6. If your order is over $100.00, a Police Report will be required in addition to the US Postal Inspector report. A copy of the complete report must be received in order to process a refund or replacement item.
7. In some cases, if a customer fails to return the lost package after a replacement item has been delivered, we may start a mail fraud investigatio,n which is a felony.