Shipping & Returns

Shipping Policy

We determine the most efficient shipping carrier for your order. The carriers that we use is the U.S. Postal Service (USPS). If you are trying to estimate when a package will be delivered, please note that Credit card authorization and verification must be received prior to processing.

PLEASE NOTE: Out of state orders WILL NOT be charged sales tax. Orders in the State of Florida will be charged 7% sales tax.

Return and Refund Policy

If you are not completely satisfied with your purchase we are here to help you.

Returns:

At BM Global Supply we strive to provide our customers with quality health care products. If you are not completely satisfied with your purchase you have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your items must be unused and in the same condition that you received it. Your item must be in the same original packaging, have a Return Authorization Number clearly marked on copy of the packing slip and the security tape on the packages must not be broken.

You must return a copy of the packing slip for the item purchased.

Return Exceptions:

Some products like special orders or products with hygienic concerns may not be eligible for return. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee:

All items are subject to a 10% to 20% restocking fee, this will be deducted from your refund. We also do not refund the original shipping if paid by BM Global Supply and handling cost.

Refunds:

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Contact us if you have any questions on how to return your item to us: Customerservice@bmglobalsupply.com

Lost Item:

If you package is lost please send Customer Service and email. Each customer is provided with a tracking number for their package via Email when your order is shipped.

Our Customer Service Representatives will check the status of your shipment. If it shows that your package has been received our customer service representatives will provide you with the following detailed instructions. It is important that you follow these steps if you are asking for a refund for a lost package. Due to an increase in fraud it is BM Global Supply Corporate Policy not to issue a refund unless the Buyer follows the following instructions. This may be an inconvenience and we fully understand but we strive to keep our cost down and in order to provide quality products at competitive pricing we have put these procedures in place.

1. Contact BM Global Supply Customer Service at: Customerservice@bmglobalsupply.com

2. Please contact your post office and initiate a trace on the package. Sometimes the package is simply there, awaiting pickup. Ask to speak with your postmaster who will check with your carrier.

3. Please, do ask your family and neighbors. Many packages are simply laid aside by a family member and then forgotten. In some cases your postal carrier will leave the items with a neighbor because s/he doesn’t want to leave it outside.

4. If these measures listed above do not work file a THEFT/FRAUD/MISDELIVERY/REPORT with the US POSTAL INSPECTOR here.

5. Send BM Global Supply Customer Service a copy of the US Postal Inspector resolution of their investigation. We will review their findings and process for a replacement or a refund.

6. If your order is over $100.00 a Police Report will be required in addition to the US Postal Inspector report. A copy of the complete report must be received in order to process a refund or replacement item.

7. In some cases if a customer fails to return the lost package after a replacement item has been delivered we may start a mail fraud investigation which is a felony.

This may be an inconvenience and we fully understand but we strive to keep our cost down and in order to provide quality products at competitive pricing we have put these procedures in place.