Shipping & Returns

SHIPPING & RETURNS

Shipping Policy

We determine the most efficient shipping carrier for your order. The carriers that we use is the U.S. Postal Service (USPS). If you are trying to estimate when a package will be delivered, please note that Credit card authorization and verification must be received prior to processing.

PLEASE NOTE: Orders in the State of Florida will be charged 7% sales tax.

Return and Refund Policy

At BM Global Supply we strive to provide our customers with excellent customer service. Due to the nature of some products returns may not acceptable. Please see our Shipping and Return Policy for further details. Items that leave the USA are non-returnable.  Warranties may be voided on items that leave the USA.  You must return a copy of the packing slip for the item purchased.

Return Exceptions:

What Qualifies for a return?

  • Products shipped within the past 30 days
  • Products is an un-opened and saleable condition
  • Medical kits must be in its original packaging unopened.
  • Defective Products
  • Mi-shipped Products

Products that do not qualify for a Return:

  • Non-Stock, special order, custom, discontinued or sale items
  • All Rx products requiring a medical license
  • Products shipped over 30 days

Restocking Fee:

All product returned maybe subject to a 35% re-stocking fee so please choose carefully.

Refunds:

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Contact us if you have any questions on how to return your item to us: customerservice@bmglobalsupply.com

Lost Item:

If you package is lost please send Customer Service and email. Each customer is provided with a tracking number for their package via Email when your order is shipped.

Our Customer Service Representatives will check the status of your shipment. If it shows that your package has been received our customer service representatives will provide you with the following detailed instructions. It is important that you follow these steps if you are asking for a refund for a lost package. Due to an increase in fraud it is BM Global Supply Corporate Policy not to issue a refund unless the Buyer follows the following instructions. This may be an inconvenience and we fully understand but we strive to keep our cost down and in order to provide quality products at competitive pricing we have put these procedures in place.

  1. Contact BM Global Supply Customer Service at: customerservice@bmglobalsupply.com
  2. Please contact your post office and initiate a trace on the package. Sometimes the package is simply there, awaiting pickup. Ask to speak with your postmaster who will check with your carrier.
  3. Please, do ask your family and neighbors. Many packages are simply laid aside by a family member and then forgotten. In some cases your postal carrier will leave the items with a neighbor because s/he doesn’t want to leave it outside.
  4. If these measures listed above do not work file a THEFT/FRAUD/MISDELIVERY/REPORT with the US POSTAL INSPECTOR here.
  5. Send BM Global Supply Customer Service a copy of the US Postal Inspector resolution of their investigation. We will review their findings and process for a replacement or a refund.
  6. If your order is over $100.00 a Police Report will be required in addition to the US Postal Inspector report. A copy of the complete report must be received in order to process a refund or replacement item.
  7. In some cases if a customer fails to return the lost package after a replacement item has been delivered we may start a mail fraud investigation which is a felony.
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